Shipping & Returns
Shipping Policy
Thank you for shopping with Majestic Pets, your local pet business!
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We offer a variety of shipping options for your convenience, outlined below:
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Standard Delivery: Delivered within 3-5 business days. £3.95 for orders up to £25.00, and £4.95 for orders over £25.00.
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Express Delivery: Delivered within 1-2 business days. £6.95 for orders up to £25.00, and £7.95 for orders over £25.00.
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Collection from Store: Free of charge.
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Local Delivery: Available to customers within a 3km radius of our shop at 48 Eastgate Street. The delivery fee is a flat £3.00.
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Orders over £50.00 qualify for free delivery.
Return & Exchange Policy
We accept returns if you are not satisfied with your order or have changed your mind. However, for health and hygiene reasons, we cannot accept returns of opened, tampered, or non-originally packaged items. If you have received incorrect items or those that do not meet our expected standards, please contact us directly by phone, email, or social media, and we will address the issue on an individual basis.
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For all other returns, please send your items back to 48 Eastgate Street, Stafford, ST16 2LY. Alternatively, you may drop off your return at our store during business hours. For more details, please visit our social media pages.
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